Terms of Service

PricePatrol is a trading name of Stribos Ventures B.V., a company established in the Netherlands. In these Terms, "PricePatrol", "we", "us", and "our" refer to Stribos Ventures B.V.

If you sign an order form, proposal, or separate master services agreement with us, that document prevails if it conflicts with this public page.

PricePatrol helps brands and ecommerce teams monitor public product pages, compare retailer pricing, track own versus competitor positions, and generate alerts, reports, and exports.

To deliver that service, we may use browser automation, proxy infrastructure, scheduling systems, alerting services, and payment providers.

You are responsible for the URLs, product identifiers, notes, team members, and other inputs you submit to the platform.

You must ensure your use of PricePatrol complies with applicable law, your internal policies, and any contractual obligations that apply to your business.

Retailer pages can change without notice, present personalized offers, block automation, or show multiple price states. Because of that, PricePatrol may occasionally miss a page, capture incomplete metadata, or return an incorrect price observation.

The service is an operational monitoring tool, not a guaranteed system of record. You should verify high-impact pricing decisions independently.

You may not use PricePatrol to violate law, interfere with platform security, reverse engineer protected parts of the service, or attempt to access data belonging to another customer.

We may suspend or restrict access if needed to protect the service, other customers, or our infrastructure providers.

Paid plans renew according to the billing cadence in your checkout, Stripe subscription, or commercial order form unless canceled in accordance with those terms.

Free workspace access, trial access (when offered), plan limits, and upgrade paths are described in-product and on the pricing page. Those product surfaces are the source of truth for current entitlements.

You may cancel or change plans via the Stripe Customer Portal or in-product subscription settings. Downgrades take effect at the next billing cycle.

Goodwill refunds: if you are genuinely unsatisfied with a paid plan within 30 days of the initial charge for that subscription, contact [email protected] and we will process a refund through Stripe. This is a discretionary goodwill policy for launch customers, not a statutory right beyond applicable consumer law, and does not apply to abuse, excessive usage beyond plan limits, or enterprise deals governed by a separate order form.

Support is provided on a commercially reasonable basis during business hours (Europe/Amsterdam) for the channels described on the pricing page and in-product (for example email or priority support on higher tiers).

Unless you have a separate written SLA or order form that expressly states uptime, response, or accuracy commitments, no public SLA applies. Section 4 (availability and accuracy) remains the baseline for how monitoring results should be used.

To the fullest extent allowed by law, the service is provided on an "as is" and "as available" basis and we disclaim warranties not expressly stated in a written agreement.

To the fullest extent allowed by law, we are not liable for indirect, incidental, consequential, or punitive damages, including lost revenue, lost profits, loss of goodwill, or downstream decisions based on monitored pricing data.

Our Privacy Policy explains how we handle personal data. If your team requires contractual data-processing terms, see our Data Processing Addendum.

Contracting party: Stribos Ventures B.V., the Netherlands (trading as PricePatrol).

Legal, privacy, or support questions can be sent to [email protected]. Full company registration details (KvK, VAT, registered address) are available on request and will be shown on invoices and the commercial order form.